Case Study:
Urgent Couriers
>> 2,200 inbound and 800 outbound calls per day!
Urgent Couriers did not become one of New Zealand’s largest express service providers by accepting second best. The company was founded on a guiding principal of delivering excellence in all areas, relying on its high standards of customer service and technology. Of course these drivers are both interlinked — even the most able and best trained staff must rely on technology to ensure service promises are met.
Technology enables Urgent Couriers to capture data and update records in real time, making information immediately available to clients through the internet. And underlying this – supporting data management, sales and customer support – is newly installed cutting edge telephony technology from SWYX that ensures communications are handled in the most efficient and economic way possible.
Client Reference Sites:
References
Wards Solicitors
“All of our professional resources are now available to our clients with just one in-bound phone call, making our business far more responsive, efficient and professional”
Hugh Cooper, IT Manager
The Voicecentre
“Swyx has really cracked the challenge of remote telephone access, and this gives us the opportunity to look at home workers as a future development”
Andrew Barclay, Managing Director
Concept Publishing
“We decided on Swyx because the software is constantly evolving, just like our business and has all the functionality to grow our call centre. It’s flexible, reliable, cost effective and saved us around $90,000 in comparison to similar solutions. We would have no hesitation in recommending Swyx to any business looking to upgrade their telephone system”
Pete Siviter, IT Manager